Last week my new Google Nexus 5 (Europa = LG D821, USA = LG D820) arrived. Looking at it closely I started to notice a small bubble under the glas, thats why I contacted my reseller (hoh.de – Home of Hardware). Because its not that easy to make a photo of the bubble, here is a video of the screen:
Is there anyone out there with a similar problem?
Update 07.08.2014: It took them one week to answer me: I have to send it to their service provider https://www.w-support.com.
Update 08.08.2014: Answered all the online questions on https://www.w-support.com. Seems that I have to pay the postal charges…
Update 11.08.2014: The postal charges will be refund by hoh.de. The phone arrived at https://www.w-support.com, for some reason I can’t check the status at http://www.w-support.com/privatkunden/reparaturstatusabfrage.aspx…
Update 12.08.2014: The postal charges has been refund by hoh.de after they got the receipt. The repair status can now be checked online – the https://www.w-support.com support was really friendly on the phone.
Update 12.08.2014: The display has been replaced according to the online status. There is a strange message, that there are some inconsistencies between the bill (hoh.de) and the phone I’ve send in. The support couldn’t tell me the exact problem but said that there were a minor difference which doesn’t matter for the warranty. Maybe because it was a EU-Import according to the french manual?